TradeWeb™ Live
How to print approved permit?
To print cargo clearance permits: 1. Open the Permit Search page. (Inbox>>Permit) 2. Enter information in the search criteria fields. 3. Click Search. Search results will be displayed below. 4. Mark the checkbox of the record that you want to print ...
How to Search Previous Permit?
Step 1: Please login to TradeWeb Live! System using your User ID and Password then hit login button. Step 2: On the left side Navigation, please go to INBOX Tab >> ALL Tab or PERMIT Tab. Step 3: Type in the Job Number of the permit you wish you ...
How to check permit status?
To check the status of a permit, please follow the steps below: 1. Login to TradeWeb Live! System using your User ID and Password. 2. On the left side Navigation, go to INBOX Tab >> ALL Tab or PERMIT Tab. 3. Type in the Job Number of the permit you ...
How to check courier delivery status?
How to check courier delivery status? To check for courier delivery status, sent email to our courier team at courier@crimsonlogic.com with the following information - Certificate Number They will reply back with the details of delivery status.
How to use CO Courier Service
If you wish to use TradeWeb CO Courier Service, you may follow below instructions. Under INBOX, select CO Courier Service. Using Search Criteria, search for the CO you wish to arrange courier service. Then provide Receiver Details and click PROCEED. ...
PRR - Permit Report Wizard
Here's the guide to generate customized reports according to their own needs for permit reconciliation use. 1. From the left navigation menu, click Permit Reconciliation>Permit Report Wizard. 2. Select either the Submission or Approval Date range. 3. ...
How to amend permit?
To amend permit, from menu click UPDATE PERMIT and select AMENDMENT. Search on the permit by entering job number or permit number. Enter information in the search criteria fields. Click Search. Search results will be displayed below. Click the Amend ...
How to reset TradeNet password?
When you encounter "User Account Currently Frozen" or “Invalid UserId and Password” upon submission of declaration or if you forgot your TradeNet password. You may go to https://www.tradenet.gov.sg/tradenet/login.jsp for self-help TN Password Reset. ...
How to Schedule Report?
To perform a scheduled report generation: 1. Go to the Scheduled Reports page. (Report >> Scheduled Report) 2. Select the template set in Report Wizard from the drop-down list of With Template. 3. Select the Schedule type as Daily, Weekly or Monthly. ...
How to Setup Report Wizard?
Report Wizard Report wizard enables you to design and customize report base on the information you need. This gives you the ability to customize your reports by specifying the search criteria and selecting the permit fields that need to be included ...
Where can we select or indicate the 1% GST rate in the declaration?
· Go to New Declaration menu select “In Payment”. · Under the Header tab, go to “GST Applied to this Job” and select “1%” from the drop-down option. · Then proceed to complete the rest of the data fields for the short-payment permit declaration. · Go ...
How do we declare the short payment of 1% GST?
Place code “SPGST” for In-Payment (GST) declaration · Customs had introduced the place code “SPGST” for In-Payment (GST) declaration in TradeNet in Dec 2022, for traders to submit their short payment permit applications to make good their GST ...
How to reset password for TradeWeb?
We have now launch new feature - Self Service Reset Password. User may now reset their password by setting up TradeWeb Security Questions first. Reset Password using forgot password link. 1. Click on “Forgot your TradeWeb Live password?” link in ...
How to setup Security Question for Self Service Reset Password?
To Register Security Question and Answers 1. Login to TradeWeb, system will prompt user to register Security Question and Answers (if not registered earlier) 2. Upon user click on Ok button, system will redirect User to Page where user can fill out ...
First time login to New Billing System.
We are required to change password to new billing system. Follow these steps in changing password on your first time login to new billing system. 1. You will be routed to new NBS link. Billing Solutions (crimsonlogic.com) 2. Type in your billing id. ...
How can I check and download Daily Transaction Summary Details?
Step 1: Please login to Billing Solutions (crimsonlogic.com) using your User ID and Password then hit login button. Step 2: On the left side Navigation Menu, look for General Enquiry then hit on Transaction Enquiry Tab. Step 3: You will be routed to ...
Permit under QUERY
Permit Queried refers to the additional information or supporting documents needed by Singapore Customs or Controlling Agency. To resolve this rejection, please follow the instruction below. Step 1: Please login to TradeWeb Live! System using your ...
Permit Rejected: "PLS CHECK PREFECTURAL / ESTABLISHMENT CODE IN CA/SC CODE 1 ITEM"
Rejection refers to the Prefectural or Establishment Code that is declared under Items Tab. To resolve this rejection, please follow the instruction below. Step 1: Please login to TradeWeb Live! System using your User ID and Password then hit login ...
Permit Rejected: "PLS CHECK TRADER EI/UEN PLS CHECK IMPORTER EI/UEN"
Rejection refers to the UEN of the importer or exporter that is declared under Party Tab. To resolve this rejection, please follow the instruction below. Step 1: Please login to TradeWeb Live! System using your User ID and Password then hit login ...
Permit Rejected: "HS UOM INVALID"
Rejection refers to the unit of measure that is assigned to every HS Code (HS UOM). To resolve this rejection, please follow the instruction below. Step 1: Please login to TradeWeb Live! System using your User ID and Password then hit login button. ...
Error Message: "DUPLICATE DECLARATION NUMBER"
This error happens if 2 or more users under your account are using the same level sequence number. To resolve this rejection, please follow the instruction below. Step 1: Please login to TradeWeb Live! System using your User ID and Password then hit ...
Permit Rejected: "PLS CHECK THE QUANTITY"
Rejection refers to the Total Weight/Quantity of HS Codes and the Total Gross Weight. Kindly check the HS Quantity of all the HS Codes. To resolve this rejection, please follow the instruction below to check the HS Quantity. Step 1: Please go to ...
How to attach Supporting Documents in Permit?
Step 1: Inside the Declaration, please go to Ref Documents Tab. Step 2: Under Reference Documents, please click "Choose File" button to attach documents and choose the specific Doc Type. Step 3: Once completed, click on SAVE DECLARATION button. NOTE: ...
How to Process Refund?
Step 1: Please login to TradeWeb Live! System using your User ID and Password then hit login button. Step 2: On the left side Navigation, please go to UPDATE PERMIT Tab >> REFUND Tab. Step 3: Type in the Job Number of the permit you wish you to get ...
How to Extend Permit Validity Date?
Step 1: Please login to TradeWeb Live! System using your User ID and Password then hit login button. Step 2: On the left side Navigation, please go to UPDATE PERMIT Tab >> AMENDMENT Tab. Step 3: Type in the Job Number of the permit you wish to extend ...
When can I receive my Tax Invoice?
Billing System automatically send soft copy of your monthly tax invoice every 3rd of the calendar month on the registered billing contact email address.
Error Message: INVALID DATA
INVALID DATA error means that there is/are special character/s on the declaration. (Special Characters and "Space" is included). TradeNet won't be able to process the declaration and it won't be printed because of the invalid information. To resolve ...
Permit No Response
Step 1: Please login to TradeWeb Live! System using your User ID and Password then hit Login button. Step 2: On the left side Navigation, please go to ACTIVATE RECEIVE Tab. Step 3: Please hit REFRESH PAGE button and EXIT button to get the response on ...
MISSING or LATE Delivery of COO
If you wish to check for the status of your CO courier request or have missing or late delivery of COO, please email at courier@crimsonlogic.com.
What is Singapore Customs Phone Number?
You may call Singapore Customs at 6355-2000.
What is TradeNet Phone Number?
You may call TradeNet at 6887-7888. Press 1: Technical Problems and Billing Clarifications Press 2: Inquiring on Products, Registrations and Password Services Press 3: Training Process
How do I Cancel Approved Permit?
Step 1: Please login to TradeWeb Live! System using your User ID and Password then hit Login button. Step 2: On the left side Navigation, please go to UPDATE PERMIT Tab >> CANCELLATION Tab. Step 3: Type in the Job Number of the permit you wish to ...
My permit is REJECTED what should I do?
Step 1: Please login to TradeWeb Live! System using your User ID and Password then hit Login button. Step 2: On the left side Navigation, please go to INBOX Tab >> REJECT Tab. Step 3: Please hit the Job Number itself then you will be routed to ...
Where can I get my Monthly Tax Invoice?
Please be advised that copies of your monthly tax invoices can be downloaded from the Billing Portal. If you wish to download the copy of your Tax Invoice, please follow the instruction below. Step 1: Please login to CrimsonLogic Billing Solutions ...
How to download Tax Invoice in Billing System?
Please be advised that copies of your monthly tax invoices can be downloaded from the Billing Portal. If you wish to download the copy of your Tax Invoice, please follow the instruction below. Step 1: Please login to Billing Solutions ...
How many persons can be assign as Billing Admin?
We can only assign one (1) Billing Admin per account.
I can’t remember my TradeNet Mailbox Password. What should I do?
Kindly call CrimsonLogic at 6887-7888 press 2, request to reset your account for them to provide temporary password. Once you have the temporary password, please follow the instruction under “I got temporary password from CrimsonLogic." Or you may ...
How do I change my TradeNet Mailbox temporary password inside TradeWeb Live! Portal?
Step 1: On the left side Navigation, please go to SYSTEM PROFILE Tab >> USER PROFILE Tab. Step 2: Kindly scroll down and look for “TradeNet Login Details”. Please type in your “TEMPORARY PASSWORD” given by CrimsonLogic under Password field. Once ...
I’m getting an “Invalid User ID/Password” error message after I changed my password under USER PROFILE Tab. What should I do?
Please be informed that changing your TradeNet Mailbox Password under USER PROFILE Tab will result to a Mailbox Error: Invalid User ID / Password. Kindly follow the instruction below to resolve this error. Step 1: On the left side Navigation, please ...
How do I update TradeNet Mailbox Password inside TradeWeb Live! System, if I’m done changing in TradeNet?
Step 1: Please login to TradeWeb Live! System using your User ID and Password then hit LOGIN Button. Step 2: On the left side Navigation, please go to SYSTEM PROFILE Tab >> USER PROFILE. Step 3: Kindly scroll down and look for “TradeNet Login ...
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