How to Process Refund?

How to Process Refund?

Step 1: Please login to TradeWeb Live! System using your User ID and Password then hit login button.


Step 2: On the left side Navigation, please go to UPDATE PERMIT Tab >> REFUND Tab.  


Step 3: Type in the Job Number of the permit you wish you to get refund under Job Number on the specific field both sides. Adjust the creation date range from the date you created the permit then hit Search button. 



Step 4: Below Search Result, you will see your permit you wish to cancel. Below Update Action word hit specific type of refund “FRF, PRG or PRS” word.  



If in case, you do not have the job number or the permit number, but you wish to process the refund under Search Criteria on the bottom part, you may choose the specific type of refund.

Step 5: The system will route you to the Header Tab. Kindly fill-in the mandatory fields which is highlighted in color yellow. Once completed, tick the box for Declaration Indicator then click on SAVE DECLARATION button then SAVE & SEND button. 



NOTE: Please wait for approval coming from Singapore Customs.