In the event of a technical failure, the handling of MPCI filing obligations depends on where the system outage occurs.

If the outage occurs at the filer’s system or at the Technology Service Provider level, the filer or service provider is required to notify NAIC through the operational communication channels established during onboarding. The notification should include details of the issue, the affected filings, and the expected recovery timeframe. Upon notification, NAIC may grant a temporary waiver of filing obligations until the system is restored.

If the outage occurs on NAIC’s system, NAIC will formally notify filers and Technology Service Providers through the same established communication channels. Filing obligations will be waived for the duration of the NAIC system unavailability.

All system outages, notifications, and recovery events are logged and monitored by NAIC to ensure transparency, prevent misuse of filing waivers, and support post‑incident compliance verification once systems are operational again.