We have examples where there was no CACM or WACM issued for our shipments. Do we approach the carrier to find out where the issue is?

We have examples where there was no CACM or WACM issued for our shipments. Do we approach the carrier to find out where the issue is?

There are a few technical issues or errors which might case a failure in a CACM by the carrier or a WACM by a terminal or railroad. The carrier is responsible for filing the correct sublocation code in its ACI data set and for Arriving/ Reporting the cargo with its CACM.

If there is a failure in CACM or WACM, yes, contact the carrier to ascertain where the error occurred.