Not a rejection but we are seeing PGA requirements for items that we do not see categories that fit. Asking if there is an exemption code or area we need to fill in, in order to proceed? Item does not meet the programs for TC or ECCC.

Check the HS code in the Website if its regulated by PGA
SWI-IID Regulated Commodities — Data Element Matching Criteria Tables (cbsa-asfc.gc.ca)

Check the required programs for the HS code

Go the the PGA tab and check if there is an exemption process, for example the HS code provided by user which is regulated by ECCC, then under vehicle program, they will see their is an exemption process, they just need to provide the other needed information which as the red asterisk.

But if they program requires information, then they need to provide like for TC