For general eManifest policy and operations-related questions, contact the Border Information Service by telephone or send an e-mail to CBSA’s eManifest Helpdesk (eManifest-manifestelectronique@cbsa-asfc.gc.ca).
Service is available Monday to Friday, from 7 a.m. to 8 p.m. (ET), except holidays.
The Border Information Service (BIS) is an automated telephone service that answers incoming calls and provides general information on CBSA programs, services, and initiatives through recorded scripts.
Service | |
|---|---|
| Calls within Canada Toll-free | 1-800-461-9999 |
| Calls outside Canada Long-distance charges apply | 1-204-983-3500 1-506-636-5064 |
| TTY within Canada For those with hearing or speech impairments | 1-866-335-3237 |
You must choose one of the following four options before pressing “0” to speak to an officer.
Officers are available Monday to Friday (07:00 - 20:00 local time / except holidays) should callers require additional information.
During high-volume call periods, callers will be placed into a queue until an officer is available.
Helpful Hints:
Touch-tone phone users may use shortcuts at any time during the recorded message:
Rotary-dial phone users cannot make selections from the recorded menus; however, when calling during business hours, they will be transferred to an officer.