How do I change the truck details on my ACI eManifest?

Follow the steps below on how to successfully change the truck details when the manifest has already been Accepted.

STEP 1: Clear the incorrect conveyance/truck information, and add the new one by searching for the truck in the database, or simply by adjusting the necessary fields.

STEP 2: Scroll down to Message Function and select '2 - Modify'. Then click the 'Update' button for empty trips while the 'Update & continue' button for cargo-loaded trips.

STEP 3: Click the

to submit the empty trip to CBSA. The 'Update and Continue' button on the other hand directs you to the Add Cargos tab where you may submit the trip along with the CCN.

STEP 4: For cargo-loaded trips, once you are directed to the Add Cargos tab, you may then submit the whole manifest by ticking the box of the cargo selecting Modify under the Response Message, and then clicking the Submit button.

Note: Please ensure that the trip hasn't been tagged as 'Truck arrived at the border' yet before performing this procedure. Arrived trips are being dealt with differently, depending on the case.

If you are unsure of how to submit your manifest, especially when the trip has arrived, contact our 24/7 CrimsonLogic Support at 1-877-763-6887 or email support@globaletrade.services for further assistance.

You may also click this icon

at the bottom right part of the Next Gen platform to start chatting with our Support Team.