Any tips to us Freight Forwarders: steps we can take to resolve issues on our own or before contacting the TCCU?

Any tips to us Freight Forwarders: steps we can take to resolve issues on our own or before contacting the TCCU?


During regular business hours (Monday to Friday 08:00 to 17:00 ET) before contacting the TCCU to obtain the status of your electronic commercial documents, consult the following checklist:
 
  1. Ensure your electronic House bill are properly coded with the correct warehouse sub-location code.
 
  1. Ensure your House bill Close message is properly coded with the correct previous Cargo Control Number (CCN). 
 
  1. Ensure the transaction of the customs broker clearing your shipment is coding the correct CCN of your House bill.
 
  1. Communicate with all other trade chain partners involved in the movement or the clearance of the goods to confirm that the CBSA has accepted their data.
 
  1. Confirm with the carrier and other freight forwarders who are involved in the movement of the goods that the cargo control documents (i.e. eManifest House Bill, ACI cargo control document) have arrived at final destination, at the correct warehouse.
 
  1. Ensure the port of destination and sub-location code on your House bill are the same as the warehouse submitting the Arrival Message.
 
  1. If a change or amendment needs to be done to correct the warehouse sub location code on your House bill, ensure that the modification submitted has been accepted by the CBSA.
 
  1. The Manifest Forward functionality is available to freight forwarders to provide their trade partners with an electronic copy of the House Bill data they have transmitted to the CBSA. You can use this features to inform the related parties in the movement of the shipment regarding the port and warehouse sub location code destination, consolidate indicator, description of goods and other valuable information regarding the shipment. 
 
  1. If the final destination of your House bill is a Non-CW warehouse, ensure that this warehouse can submit an Arrival Message for your House bill CCN as some warehouse can only send Arrival Message for primary CCN (Cargo document submitted by the Carrier). This is the case for many warehouse operated by an airline, marine or railway companies. If the warehouse can only arrive primary CCN, ensure your House bill has the same warehouse sub location code as the primary CCN in order to have the Arrival notice cascade to your House bill.
                                                                        
Technical assistance not related to statuses is available 24/7 should you require immediate assistance. Please refer to the Client Service/Contact Information below.

Client Services / Contact Information


Hotline: 1-888-957-7224

 
Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI or eManifest Portal. eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below.

 
After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call.


 The Services Document clarifies which issues should be directed to the TCCU hotline, during and after business hours, as well as the types of questions to be referred elsewhere. This resource can be found here.